💸 GRINDLOG – Refund & Returns Policy

1. Digital Products (The Digital Vault)

• All purchases of digital products are non-refundable.
• This includes subscriptions and any downloadable content.
• Once access is granted, refunds cannot be issued.

2. Physical Products (The Vault – Founder’s Edition)

• You have the right to return unopened physical products within 14 days of delivery (EU Consumer Rights Directive).
• To be eligible, the book must be unused, sealed, and in original condition.
• Customers are responsible for return shipping costs.

3. How to Request a Return

• Email support@grindlog.com with your order number and reason for return.
• We will provide return instructions and the shipping address.
• Once we receive and inspect the item, we will confirm approval or rejection of your refund.

4. Refund Processing

• Approved refunds are processed within 7 business days.
• Funds are returned via your original payment method.
• Shipping costs are non-refundable.

5. Late or Missing Refunds

• If you haven’t received your refund within 10 business days, check with your bank or card provider.
• If the issue persists, contact us at support@grindlog.com.

6. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us within 7 days of delivery.
• We will replace the item at no additional cost.

7. Exemptions

• Sale items and promotional bundles cannot be refunded.
• Founder’s Bonuses (e.g., free access to Digital Vault) are not eligible for cash value or refund.