📦 GRINDLOG – Shipping & Delivery Policy

1. Processing Time

  • Orders are processed within 2–5 business days after payment is confirmed.
  • Pre-orders (Founder’s Edition) will ship according to the launch timeline stated on the product page.

2. Shipping Methods

  • All orders are shipped via tracked mail or courier service.
  • You will receive a tracking number once your order is dispatched.

3. Delivery Times (Estimates)

  • Norway & Scandinavia: 3–7 business days
  • Europe: 5–12 business days
  • North America: 7–14 business days
  • Rest of World: 10–21 business days

Delays may occur due to customs, strikes, or other factors beyond our control.

4. Shipping Costs

  • Calculated at checkout based on destination and weight.
  • Customers are responsible for any import duties, customs fees, or local taxes.

5. Pre-Orders

  • Founder’s Edition of The Vault is a pre-order.
  • Estimated dispatch date: November 15th, 2025.
  • If this date changes, all customers will be notified via email.

6. Lost or Delayed Packages

  • If your package has not arrived within 30 business days, contact us at support@grindlog.com.
  • We will investigate with the carrier.
  • GRINDLOG is not responsible for delays caused by customs or incorrect addresses.

7. Damaged Packages

  • If your order arrives damaged, take photos immediately and contact us within 7 days.
  • We will replace or refund the item after review.